karujpn focuses on creating high-quality toys suitable for different age groups and various scenarios. We carefully select products, focusing on safety, environmental protection, material quality and interesting design, helping children explore and grow through play, while meeting diverse needs such as family parent-child interaction and holiday gifting. From material selection to shape design, we balance safety and playability, focusing on simple, practical, educational and durable toy items that can be enjoyed easily without complicated assembly.Thoughtful After-Sales Guarantee, Quick and Easy Returns & RefundsNobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.1. If the shipment is incorrect or missing (our fault), we will bear the return shipping cost; if the item received is correct and not due to our error, the return shipping cost will be the responsibility of the buyer.2. Please contact us to handle after-sales issues within30 days of receiving your order; returns will not be accepted after the deadline.3. Please send an email to our official email address shop@karujpn.com to confirm the final return address.We do not support exchange services. If you are not satisfied with the purchased toy, you can apply for a return and then reorder the desired style.Order Cancellation Rules
- Order has been shipped: A full refund will be issued to your original payment method, minus an $8 restocking fee (except in cases of incorrect shipment).
- Product has been produced but not yet shipped: A full refund will be issued to your original payment method, minus an $8 restocking fee.
Disclaimers
- Final Sale Period: All toys are non-returnable and non-refundable 30 days after the order is received.
- Return Processing Time: We aim to process returns within 3 business days of receiving them at our warehouse. Please note that processing may be delayed during high-volume periods, especially holidays. We apologize for any inconvenience. Once we receive your returned toy(s) and confirm they meet our return conditions, your refund will be processed within 3 business days. Please note that it may take an additional 1-3 business days for the refund to appear in your original payment method, depending on your bank or payment provider.
- If Your Return Seems Delayed: If you believe your return has been delivered but not processed, please contact us at shop@karujpn.com to verify.
- Quality Inspection: All toys in our store undergo strict quality inspection before shipment to ensure they are free of damage, quality issues, and meet safety standards. If you receive a toy with manufacturing defects, damage, or safety hazards, please contact us as soon as possible and provide photos of the item as evidence.
- Policy Changes: karujpn reserves the right to revise this policy at any time. Any changes will be publicly posted on this page.
Thank you for shopping with karujpn! We value every customer’s shopping experience and are dedicated to answering all your questions. For inquiries regarding order cancellation and other policy-related issues, please call: +1 4549769976, or send an email to shop@karujpn.com. We will reply to you within 24 hours from Monday to Friday (working days).